CARTER ENERGY CONSULTING LTD
Privacy Policy
Last updated: June 2026
1. About this policy
Carter Energy Consulting Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you engage our services, visit our website at carterenergyconsulting.co.uk, or contact us in any way.
We are the data controller for the personal data we collect about you. If you have any questions about this policy or how we handle your data, please contact us using the details at the bottom of this page.
2. Who we are
Carter Energy Consulting Ltd is a company registered in England and Wales.
Company registration number: 11227971
Registered office: 2 The Lizard, Wymondham, Norfolk, NR18 9BH
Email: jeremy@carterenergyconsulting.co.uk
Phone: 07944 706049
Website: carterenergyconsulting.co.uk
3. What personal data we collect
Depending on how you interact with us, we may collect and process the following personal data:
Your name, job title, and company name
Your contact details, including email address, phone number, and postal address
Information about your business premises, energy usage, and operations, where provided as part of an engagement
Financial information necessary for invoicing and payment, such as billing address and bank details
Communications you send to us by email, phone, or post
Information you provide when completing enquiry forms or requesting a quote via our website
Technical data collected automatically when you visit our website, such as your IP address, browser type, and pages visited
4. How we collect your personal data
We collect personal data in the following ways:
Directly from you when you contact us, request a quote, instruct us to carry out work, or communicate with us during an engagement
From your colleagues or representatives acting on your behalf
Automatically via our website through cookies and similar technologies (see Section 9 below)
From publicly available sources, such as Companies House or your business website, where relevant to an engagement.
5. How we use your personal data
We use your personal data for the following purposes:
To provide our energy consultancy services as agreed in an Engagement Letter
To communicate with you about your engagement, including sending reports, invoices, and updates
To process payments and manage our financial records
To respond to enquiries and provide information about our services
To comply with our legal and regulatory obligations
To send you relevant updates, insights, or information about our services where you have given your consent or where we have a legitimate interest in doing so
To improve our website and services through analysis of usage data.
6. Legal basis for processing
We process your personal data on the following legal bases under the UK GDPR:
Contract: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
Legal obligation: Where we are required to process your data to comply with a legal obligation.
Legitimate interests: Where processing is necessary for our legitimate business interests, such as managing client relationships, improving our services, and marketing our consultancy, provided those interests are not overridden by your rights.
Consent: Where you have given us explicit consent to process your data for a specific purpose, such as receiving marketing communications. You may withdraw consent at any time by contacting us.
7. How long we keep your data
We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Our standard retention periods are:
Client engagement records, including reports and correspondence: 7 years from the end of the engagement
Financial and invoicing records: 7 years, in accordance with HMRC requirements
Website enquiry and contact form data: 2 years from the date of last contact
Marketing consent records: until consent is withdrawn, plus 1 year
After the applicable retention period, personal data is securely deleted or anonymised.
8. Who we share your data with
We do not sell your personal data to third parties. We may share your data with:
Professional advisers, including accountants and legal advisers, where necessary
IT service providers who support our business systems and website infrastructure
Payment processors and banking providers used to collect and manage payments
Regulatory bodies or law enforcement agencies where we are legally required to disclose information
Any third parties with whom we share data are required to handle it in accordance with applicable data protection law and our instructions.
9. Cookies and website data
Our website at carterenergyconsulting.co.uk uses cookies and similar technologies to improve your browsing experience and to understand how visitors use the site.
Cookies we use may include:
Essential cookies required for the website to function correctly
Analytics cookies that help us understand visitor behaviour and improve the site
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website. Where required by law, we will seek your consent before placing non-essential cookies on your device.
10. Your rights
Under the UK GDPR, you have the following rights in relation to your personal data:
Right of access: You may request a copy of the personal data we hold about you.
Right to rectification: You may ask us to correct inaccurate or incomplete data.
Right to erasure: You may ask us to delete your personal data in certain circumstances.
Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.
Right to data portability: You may request that we transfer your data to you or a third party in a structured, commonly used format.
Right to object: You may object to our processing of your data where we rely on legitimate interests as our legal basis.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us at jeremy@carterenergyconsulting.co.uk. We will respond within one month of receiving your request.
11. Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so that we can seek to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection matters.
ICO website: ico.org.uk
ICO helpline: 0303 123 1113
12. Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on our website. Where we make material changes, we will take reasonable steps to inform you.
Contact us
Carter Energy Consulting Ltd
2 The Lizard, Wymondham, Norfolk, NR18 9BH
Phone: 07944 706049
Email: jeremy@carterenergyconsulting.co.uk
Website: carterenergyconsulting.co.uk
Company No. 11227971 · Registered in England and Wales
