CARTER ENERGY CONSULTING LTD
Terms and Conditions
Last updated: June 2026
Please read these terms and conditions carefully before engaging the services of Carter Energy Consulting Ltd. By instructing us to carry out work on your behalf, you confirm that you have read, understood, and agreed to these terms.
1. About us
Carter Energy Consulting Ltd (“we”, “us”, “our”) is a company registered in England and Wales. Company registration number: 11227971. Registered office address: 2 The Lizard, Wymondham, Norfolk, NR18 9BH.
We are an independent energy consultancy providing services to UK businesses, including energy auditing, energy monitoring and verification, invoice validation, ESOS compliance support, and project management services (collectively, the “Services”).
2. Definitions
“Client” means the individual, company, or organisation instructing Carter Energy Consulting Ltd.
“Engagement Letter” means the written scope of work, fee proposal, or equivalent document agreed between us and the Client.
“Services” means the energy consultancy services described in the Engagement Letter.
“Report” means any written output, analysis, recommendation, or deliverable produced as part of the Services.
3. Engagement and scope of services
All engagements are governed by these terms together with any Engagement Letter issued by us. In the event of any conflict, the Engagement Letter shall take precedence.
We will carry out the Services with reasonable skill and care, in accordance with the agreed scope. Any material changes to the scope of work must be agreed in writing by both parties before additional work is commenced.
Where the agreed scope includes an energy audit carried out on a performance basis, our “No energy savings found, no fee” commitment applies only where expressly stated in the Engagement Letter and subject to the conditions set out therein.
4. Client obligations
To enable us to carry out the Services effectively, the Client agrees to:
Provide accurate, complete, and timely information, data, and access to premises where required.
Appoint a named contact with appropriate authority to liaise with us throughout the engagement.
Inform us promptly of any changes to their operations, energy usage, or premises that may affect the delivery of the Services.
Ensure that all necessary consents and permissions are in place for us to access relevant systems, equipment, and utility data.
We accept no liability for delays or deficiencies in the Services caused by the Client’s failure to meet these obligations.
5. Fees and payment
Our fees are as set out in the Engagement Letter. Unless otherwise agreed in writing:
Invoices are payable within 30 days of the date of issue.
We reserve the right to charge interest on overdue invoices at a rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
All fees are quoted exclusive of VAT, which will be added at the applicable rate where required.
Disbursements and reasonable travel expenses incurred in the course of delivering the Services will be charged in addition to agreed fees, unless expressly stated otherwise.
Where a performance-based engagement applies, fees will only be payable upon delivery of a Report identifying energy savings opportunities. The level of fee payable will be as agreed in the Engagement Letter.
6. Cancellation and termination
Either party may terminate an engagement by giving 30 days’ written notice to the other. In the event of termination:
The Client remains liable for fees in respect of all Services carried out up to the date of termination.
Where work is part-completed, we will invoice for the proportion of work undertaken at the applicable rate.
We reserve the right to terminate an engagement immediately where the Client is in material breach of these terms and fails to remedy that breach within 14 days of written notice.
7. Intellectual property and use of reports
All Reports, documents, and materials produced by us in the course of delivering the Services remain our intellectual property until all outstanding fees have been paid in full.
Upon receipt of full payment, the Client is granted a non-exclusive, non-transferable licence to use the deliverables for their own internal business purposes. Reports must not be reproduced, distributed, or shared with third parties without our prior written consent, except as required by law or regulation.
We retain the right to reference the engagement (without disclosing confidential information) for promotional and case study purposes, unless the Client objects in writing.
8. Confidentiality
Both parties agree to keep confidential any information provided by the other party that is identified as confidential or that would reasonably be considered confidential in nature.
This obligation does not apply to information that is already in the public domain, required to be disclosed by law or regulation, or independently developed by the receiving party without use of the confidential information.
These confidentiality obligations shall survive the termination of the engagement for a period of 3 years.
9. Limitation of liability
Our total aggregate liability to the Client in connection with any engagement, whether arising in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by the Client under the relevant Engagement Letter.
We shall not be liable for any indirect, consequential, special, or punitive loss or damage, including loss of profits, loss of business, or loss of anticipated savings, howsoever arising.
Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
Energy savings identified in our Reports are based on analysis of data and conditions at the time of the assessment. Actual savings achieved may vary due to changes in energy prices, operational patterns, or other external factors outside our control. We make no guarantee as to the savings actually realised following implementation of our recommendations.
10. Data protection
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our Privacy Policy, available at carterenergyconsulting.co.uk/privacy-policy, sets out how we collect, use, and protect personal data.
Each party agrees to comply with applicable data protection legislation in the performance of their obligations under these terms.
11. Complaints
We aim to deliver a high standard of service on every engagement. If you are dissatisfied with any aspect of our work, please contact us in the first instance at jeremy@carterenergyconsulting.co.uk so that we can seek to resolve the matter promptly.
If a complaint cannot be resolved informally, the parties agree to explore alternative dispute resolution (ADR) before commencing formal legal proceedings.
12. Governing law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to these terms
We may update these terms from time to time. The current version will always be available on our website. Where a material change is made, we will notify Clients engaged at that time in writing. Continued use of our Services following notification of a change constitutes acceptance of the updated terms.
Contact us
Carter Energy Consulting Ltd
2 The Lizard, Wymondham, Norfolk, NR18 9BH
Phone: 07944 706049
Email: jeremy@carterenergyconsulting.co.uk
Website: carterenergyconsulting.co.uk
Company No. 11227971 · Registered in England and Wales
